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Shipping & Returns

Delivery

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We normally ship out (not deliver) the products to our customers in 2 business days after we receive the payment in full. We normally use Aus Post eParcel service. If the item is extra large, we will get a transport company to deliver it to you. All orders are trackable and signature required on delivery. If there is no person attending at the address, a card will be left in your mailbox.

Each parcel carries a barcode, which is scanned during the delivery process and trackable. If you have not received your item after few days, please contact us as soon as possible.

With VickySun.com, you will have "peace of mind" and no more missing parcel. You can track your parcel online, on the phone (Australia Post 13 13 18) or contact us. We will email you the tracking details once despatched.

If the text "Unfortunately we can't ship to your location" shown when you check out, please contact us, we will try our best to solve the problem.

 

Delivery Times

For the Normal eParcel Post, the despatch time is 2pm Mondays, Wednesdays, and Fridays, excluding public holiday. Normally, We despatch the orders made before 12pm on the day. 

For the Express Post, we try to send them on the same business day, or the next business day when the order was made. If you need express post very urgently, please contact us on 02 9644 9979. We try our best to help you. 

All orders are dispatched from Regents Park, NSW 2143 once payment is received in full. Once your parcel is shipped, we will send you a shipping confirmation email to you. The average delivery times in Australia from Regents Park, NSW are listed below:

Deliveries to Sydney metropolitan take on average: 1 business days to arrive
Deliveries to ACT New South Wales countries take on average: 2 business days to arrive
Deliveries to Melbourne metropolitan take on average: 2 business days to arrive
Deliveries to Victoria countries take on average:: 3 business days to arrive
Deliveries to Adelaide, Brisbane metropolitan take on average: 2 to 3 business days to arrive
Deliveries to QLD, SA countries take on average: 3 to 4 business days to arrive
Deliveries to TAS, WA and NT take on average: 4 to 6 business days to arrive

 

You also can check the delivery time for your post code at Australia Post, we send parcels from Regents Park NSW 2143, Australia.

Unfortunately we are unable to guarantee delivery times due to inconsistent postal standards across the country. We will work with our delivery partners to resolve any issues as quickly as possible.

 

How to Cancel a Transaction

Please refer to our Terms & Conditions for Cancel a Transaction.

How to Return Merchandise

Please refer to our Terms & Conditions for Return A Product.